Job openings for Customer Service Associate post @ amazon, Hyderabad, India (Last date: 19th Feb 2016)

Location : Hyderabad, Pune

Last Date : 19 Feb 2016

Year of passing: 2014 - 2015

Hiring Process : Face to Face Interview

Amazon - Job Details

Eligibility : Minimum qualification is 10 + 2. B.Tech/UG/PG also eligible

Job Category : Non Tech

A successful Associate should possess the following skills:

Communication Skills:

• Excellent communications skills (Written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Ability to concentrate follow customer issue without distraction to resolution
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Computer knowledge/ Skills
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in their environment
• Customer Focus
• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including daily schedule as assigned
• Flexible with working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Ability to approach problems logically & rationally
• Action oriented and self disciplined
• Organized and detail oriented
• Ability to quickly & effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Salary : INR 1,70,000 - 3,50,000 LPA

Other Benefits: 

Transport Allowance, 

Sodexo Meal Vouchers, 

Night Shift Allowance, 

Overtime Allowance 

Apply Here: Link