Matrimony.com Pvt Limited

Walkin for Relationship Manager - Sales & Service

Matrimony.com Pvt Limited
 0 - 5 yrs  Mumbai

Time and Venue

 10th August - 12th August , 10 AM onwards
Matrimony.com, HDIL B-Wing, 1st Floor, Sahar Road, Andheri East, Mumbai -400069


Walkin Dates 9th to 12th August 2017,
10:00 AM to 6:00 PM

Venue Details - Matrimony.com, HDIL B-Wing,
1st Floor, Sahar Road,
Andheri East, Mumbai -400069

ROLE OVERVIEW

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

KEY RESPONSIBILITIES

Understanding the customer requirement accurately.

Helping customer find suitable profiles keeping in mind their requirements.

Delivering quality service to paid members and working closely to maintain a good rapport with
them

Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

Managing a set portfolio of customers with robust follow up

Skills and Competencies

Excellent verbal & written communication, fluency in the regional language, proactiveness, listening
skills, service orientation, Integrity.

Punctuality & Presentation skills

Emotional quotient, Persuasion Skills

Ability to read/interact to understand the client requirements

Education and Experience

Graduate in any specialization with a minimum of 1 year experience in directly interfacing with the

Customer. Experience in Personalized service would be an added advantage.

Salary:INR 2,00,000 - 3,00,000 P.A. Incentives

Industry:Internet / Ecommerce

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Customer Interaction Client Servicing customer service Hni Client Handling Customer Retention upselling customer servicing Relationship Manager key accounts manager Service Sales

Desired Candidate Profile

Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:
Matrimony.com Pvt Limited
Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

The company is ISO 9001:2008 Certified and in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.coms current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar. Bharat Matrimonys presence is also there in USA, Canada, UK, UAE, Singapore & Malaysia

View Contact Details

Walkin Interview
 10th August - 12th August  10 AM