(0-3 Years) Walk-In : Technical Support Voice Process @ Bangalore / Hyderabad
IBM INDIA PVT LTD
IBM is a leader in the global and Indian IT space and is the world s largest IT services and consulting provider. It is one of India s leading software services players.
We recruit high caliber, dedicated professionals to deliver innovative solutions to exceed our clients expectations.
Presently there are multiple openings for Technical Support Specialists for Voice process for which F2F interview is being held on 9th,10th,12th April'13. We look forward to seeing you on these days at our IBM premises and wish you all the best for the interview.
(0-3 Years) Walk-In : Technical Support Voice Process @ Bangalore / Hyderabad
Job Role : Technical Service Representative (100% voice process)
Level : Level 1 Support
Job Category : IT / Software
Walk-In Location(s) : Bangalore / Hyderabad
Job Location(s) : Bangalore / Hyderabad
Desired Qualification : Bachelor's Degree/ Diploma
Desired Experience : 0 to 3 Years
Job Description :
• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent
Desired Skills :
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
• Bachelor's Degree/ Diploma
• Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional Information :
• Working in shifts is a mandate.
• Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
• Shifts will 24x7 in nature and can vary depending on geographies supported.
• Positions are based out of Bangalore and Hyderabad location.
If interested for this role please create your profile at our IBM internal portal (Global Opportunity Market) by opening the below link in your browser.
https://jobs3.netmedia1.com/cp/search.jsp
After creating your profile please share your GOM Applicant ID / reference number
MANDATORY DOCUMENTS TO BE CARRIED (HARD COPY) :
1. Hard copy of this mail.
2. Updated Resume copy.
3. Offer Letter Copy (Or) Increment Letter Copy of the current company.
4. Last 3 months Pay slips (Company's logo or letter head required).
5. Photo Proof of Identity (Original and Photocopy of any one of the following: PAN, Driving License, Passport, Voters ID).
6. One passport size photograph (to be carried in person to the interview venue)
**PLEASE MENTION IBM- HR GREESHMA ON TOP OF YOUR RESUME**
** KINDLY IGNORE IF ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**
Walk-In Date(s) : On 9th, 10th, 12th April 2013 : 12 PM to 5 PM
Walk-In Venue(s) :
HYDERABAD :
IBM Mindspace Cyberabad,
Block A, Survey No. 64 , APIIC, Software layout,
Next to VSNL, Hitechcity, Madhapur,
Hydreabad - 500081
Contact Person : Madan/ Sijo
BANGALORE :
IBM India Pvt Ltd,
Block D, Embassy Golf Links, Koramanagala Intermediate Ring Road,
Bangalore-34.
Contact Person : Chethan
OR
IBM India Pvt Ltd,
Block G1, Manyata Embassy Business Park, Nagawara Outer Ring Road,
Bangalore- 45
Contact Person : Naveen
IBM is a leader in the global and Indian IT space and is the world s largest IT services and consulting provider. It is one of India s leading software services players.
We recruit high caliber, dedicated professionals to deliver innovative solutions to exceed our clients expectations.
Presently there are multiple openings for Technical Support Specialists for Voice process for which F2F interview is being held on 9th,10th,12th April'13. We look forward to seeing you on these days at our IBM premises and wish you all the best for the interview.
(0-3 Years) Walk-In : Technical Support Voice Process @ Bangalore / Hyderabad
Job Role : Technical Service Representative (100% voice process)
Level : Level 1 Support
Job Category : IT / Software
Walk-In Location(s) : Bangalore / Hyderabad
Job Location(s) : Bangalore / Hyderabad
Desired Qualification : Bachelor's Degree/ Diploma
Desired Experience : 0 to 3 Years
Job Description :
• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent
Desired Skills :
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
• Bachelor's Degree/ Diploma
• Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional Information :
• Working in shifts is a mandate.
• Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
• Shifts will 24x7 in nature and can vary depending on geographies supported.
• Positions are based out of Bangalore and Hyderabad location.
If interested for this role please create your profile at our IBM internal portal (Global Opportunity Market) by opening the below link in your browser.
https://jobs3.netmedia1.com/cp/search.jsp
After creating your profile please share your GOM Applicant ID / reference number
MANDATORY DOCUMENTS TO BE CARRIED (HARD COPY) :
1. Hard copy of this mail.
2. Updated Resume copy.
3. Offer Letter Copy (Or) Increment Letter Copy of the current company.
4. Last 3 months Pay slips (Company's logo or letter head required).
5. Photo Proof of Identity (Original and Photocopy of any one of the following: PAN, Driving License, Passport, Voters ID).
6. One passport size photograph (to be carried in person to the interview venue)
**PLEASE MENTION IBM- HR GREESHMA ON TOP OF YOUR RESUME**
** KINDLY IGNORE IF ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**
Walk-In Date(s) : On 9th, 10th, 12th April 2013 : 12 PM to 5 PM
Walk-In Venue(s) :
HYDERABAD :
IBM Mindspace Cyberabad,
Block A, Survey No. 64 , APIIC, Software layout,
Next to VSNL, Hitechcity, Madhapur,
Hydreabad - 500081
Contact Person : Madan/ Sijo
BANGALORE :
IBM India Pvt Ltd,
Block D, Embassy Golf Links, Koramanagala Intermediate Ring Road,
Bangalore-34.
Contact Person : Chethan
OR
IBM India Pvt Ltd,
Block G1, Manyata Embassy Business Park, Nagawara Outer Ring Road,
Bangalore- 45
Contact Person : Naveen
(0-3 Years) Walk-In : Technical Support Voice Process @ Bangalore / Hyderabad
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April 10, 2013
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