(Experience) Walkin "Microland" : Desktop Engineer,Servicedesk Engineer : On 20th April @ Bangalore

(Experience) Walkin "Microland" : Desktop Engineer,Servicedesk Engineer : On 20th April @ Bangalore

Company      Microland Limited
Website        www.microland.co.in
Eligibility      Any Graduate
Experience   1-2 Years

Location       Bangalore
Microland Limited
Job Role: Desktop Engineer,Servicedesk Engineer

Job Summary:
Position 1: Desktop Engineer

Experience: 1-2yrs
Criteria:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
Good Communication Skills
Should be open to work in 24*7 environments
minimum 1yr experience in desktop support with good experience on Outlook/lotusnote
Should perform user account creation, deletion, and configuration.
Basic troubleshooting experience needed along with knowledge on the Operating System.
Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
Knowledge of Software Installation.
Troubleshooting the Hardware and Software problems.
Position 2: Servicedesk Engineer

Experience: 1 to 2yrs

Criteria:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts
Walkin Interview on 20th April from 10 AM

Venue:
1B RMZ Ecospace Belandur Outer Ring Road
Bengaluru /Bangalore : 560037
Karnataka ,India .

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