(FRESHERS) "HCL BSERV" : Off-Campus : BE / B.Tech : Technical Support : On 17 May 2013 @ Rajasthan / Noida / Chennai

(Freshers) Walk-In : Pooled Off-Campus : BE / B.Tech : 2013 Passout : Technical Support @ Jaipur (Rajasthan)

Job Position : Technical Support Officer

Job Process : UK / US

Job Department : Operations

Reporting to : Team Leader Operations

Job Training : upto 6 weeks for 6 days

Walk-In Location : Jaipur, Rajasthan

Job Location(s) : Noida / Chennai

Compensation :
• CTC is 1.64L during the training which will be 2-3 months.
• Post the training additional 15K to 37K will get added to CTC depending upon the project they gets deployed.
• But this increased amount gets paid after 6 months accumulated.
• So ideally first 6 months the salary will be 1.64L.

Desired Qualification : BE/B.Tech (all streams) - 2013 Passout

Desired Experience : 0 Years

Job Description :
• Responsible for giving Technical support to International customers over the Phone.

Job Responsibilities :
• Strong oral and written communication skills which includes (Fluency & Coherence, Grammatical ability, Pronunciation and Accent, Interactive Communication, Lexical Resource)
• Basic Desktop and computer knowledge.
• Understanding of ISP/Networking concepts
• Possess good organizational and time management skills
• Display strong initiative in resolving issues of customers
• Exhibit strong teamwork
• Must be capable of demonstrating problem solving skills
• Attentive listener
• Ability to use common courtesies
• Confident while communicating

Skills Required :
• Should be able to Meet minimum login hours
• Meeting SLA on time
• Keeping AHT under control
• Attendance should be above 96%
• Should not take any unsched leave

Please Carry below documents (mandatory) :
• Updated Resume Copy
• Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)


Walk-In Date : On 17th May 2013 (Friday) : 10.00 AM sharp

Walk-In Venue :
GYAN Vihar University, (www.gyanvihar.org)
Mahal JagatPura,
Jaipur, Rajasthan

For any clarifications, contact : +91-141-6450389/90