FRESHERS Walk-In @ "ALLSCRIPTS INDIA" : Trainees : On 1 June 2013 @ Pune

Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6500 employees across the globe, Allscripts has over 1800 people in India working at three of its offices in Pune, Bangalore and Baroda. Allscripts is spread across 46 locations in 24 states, Asia, Australia, Canada, India, and the United Kingdom, with headquarters in Chicago.

Allscripts India Pvt. Ltd. (www.allscripts.com)

We are searching for energetic Support professionals to join our Support Group at Pune location. Join Allscripts and be a part of a Connected Community of Health.

Job Position : Intern - Support

Job Designation : Trainee

Job Category : IT / Software

Walk-In Location : Pune, Maharashtra

Job Location : Pune, Maharashtra

Number of Vacancies : 3

Desired Qualification : Any Graduate

Desired Experience : 0-1 Years in in Support is preferred

Key Skills : Technical Support, Application Support, Product Support

Primary Job Responsibilities :

• • Analyze application and technical cases and provide a resolution in accordance with agreed customer metrics, with a goal of first touch resolution to ensure customer satisfaction (i.e. within service levels)
• • Solid analytical, multitasking and troubleshooting skills
• • Maintain status of problem resolution and update customer on resolution status. 
• • Demonstrate accountability and ownership of client issues using the pre-determined priority order to assure that the most urgent calls are responded to first.
• • Regular up-to-date accurate information is recorded in the call logging system.
• • Document known issues and solutions and ensure adequate internal communication of problem resolutions. 
• • Research, using all available tools, including knowledge base, and data test as needed to assist in resolving client issues.
• • Read distributed documentation regarding application and hardware changes and enhancements in order to be able to provide current information to clients.
• • Demonstrates excellent customer service skills, empathy, concern, and sense of urgency when working with Allscripts clients
• • Demonstrates strong command of the English language, including excellent English conversational skills & excellent written communication skills
• • Ability to work independently and in a team oriented environment
• • Ability to work in Pune office
• • Ability to work 8-hour shifts during US daytime hours (7 AM to 9 PM EST)
• • Must communicate directly with US Customers; ability to handle and diffuse difficult conversations with internal and external customers using tact and etiquette
• • Convey customer feedback to management in a timely manner
• • Adhere to existing site location policies and procedures. 
• • Adhere to the Support Operations Case Handling Standard Operating Procedures (SOP) and the department Support Case Flow SOP

Specific experience / skills required :

• • Years of experience in Support: 0 to 1 years is preferred.
• • Excellent verbal and written communication skills.
• • English communication in neutral accent is required.
• • Problem solving skills.
• • Skilled in troubleshooting application related problems.
• • Knowledge of Healthcare preferred.
• • Ability to communicate technical information to a non-technical audience.
• • Ability to determine and research alternative possible causes of problems.
• • Ability to coordinate multiple activities involving multiple teams

Please Carry below documents (mandatory) :

• • Updated Resume Copy
• • Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : On 1st June 2013 (Saturday) : 9 AM to 5 PM only

Walk-In Venue :
Allscripts,
Cluster D - 2nd floor, Wing 2,
Eon Free Zone,
MIDC Kharadi Knowledge Park,
Pune - 411014

Contact Person : HR