Amazon Development Centre (India) Pvt. Ltd Walk-ins For Candidates For the Post of Seller Support From 24th -28th June 2013

Name Of The Company: Amazon Development Centre (India) Pvt. Ltd.

Experience Required: 1 to 3 yrs

Educational Qualification: Any Graduate

Job Designation: Seller Support - International Email Support

Functional Area: ITES,BPO,KPO,LPO,Customer Service,Operations

Type of Industry: BPO/Call Centre/ITES

Required Candidate Skills :

• One or more years experience in customer service preferred.
• Basic computer skills & knowledge of the Internet required
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
• Should be willing to work in Night Shifts
• Excellent Internet Navigation Skills
• Basic Typing/Keyboarding skills
• Proficiency in Microsoft Outlook and working knowledge of MS Office applications
• Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
• Significant email and online customer service experience preferred

Package Offered : INR 2,25,000 - 2,75,000 P.A

Job Description:

• Demonstrates clear and polite written and oral communication.
• Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Answers messages in authorized email queues as directed by Workflow and Supervisor.
• Understands and correctly uses all available tools.
• Maintains acceptable email handle time, while remaining friendly and informative.
• Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
• Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
• Logs in on time; logs out not before the end of scheduled shift.
• Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for email response times.
• All other duties as assigned

Work Location: Bangalore

About company:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA

Website: www.india.amazon.com

Walk-in Date: 24 June 2013 - 28 June 2013
Walk-in Time: Between 11:00 AM - 2:00 PM

Walk-In Venue:
Vatika Business Centre
2nd Floor, Divyashree Chambers,
Wing A 11, Langford Town, Bangalore 25
Landmark: Next to hockey stadium