(0 - 3 Years) "Mahindra Satyam BPO" Walk-in: Snr.Technical Support Associate/ Technical Support Associate On 15th to 17th July 2013 @ Hyderabad

Company   Mahindra Satyam BPO

Website    www.mahindrasatyam.com

Eligibility   Any Graduate

Experience 0 - 3 yrs

Location     Hyderabad

Job Role    Snr.Technical Support Associate/ Technical Support Associate


JOB SUMMARY:
Company Profile :
Mahindra Satyam and Tech Mahindra have merged to give rise to a USD 2.67 billion technology services entity with 84,000 professionals serving over 540 customers across 46 countries. Our new brand mirrors the impeccable values of the Mahindra group and our spirit and agility to win. Our collective capabilities position us well to ride the wave of changes in consumerism and convergence and our theme " Connected World. Connected Solutions." embodies this opportunity , enabling enterprises , associates and the society to RiseTM.
**People that applied in last one month need not apply / walkin**
Job Description :
Job description and activities involved :

• In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
• Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
• Each call is expected to end in complete resolution for the customer.
• The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
• The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.

Educational Qualification required for the position :
Any Graduate or under-graduate
Functional Competencies and skill sets required for the position

• Excellent Communication skills
• Good command over written and spoken English
• Should have Good GRAMMAR
• Should be open to working in night shifts
• Should have a flair for Customer Service & Technical knowhow

Specific Training required

• Communication Skills in English
• Basic Computer hardware knowledge

Walkin on 15th July’2013 to 17th July’2013 @ 11:00 AM at the below mentioned address:-
E People Solutions,
#402, Hilton’s courtyard, Rd#1 Banjara hills, Masab tank,
Hyderabad, 500028.

Landmark:- Lane beside Banjara Furniture.
040 - 66736753

Contact Name : Durga Devi