(FRESHERS / EXPERIENCED) Walk-In @ 'HCL' : BE / B.Tech / BCA / B.Sc : Software/Hardware/EDP - IT Networking : On 26 July 2013 @ Tamilnadu

HCL Technologies Limited (www.hcl.com)

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in)

Job Position : Software/Hardware/EDP - IT Networking

Job Category : IT / Software

Walk-In Location : Coimbatore, Tamilnadu

Job Location : Chennai, Tamilnadu

Desired Qualification :
# B.Tech (CS/IT/EEE/ECE/E&I)
# BCA/B.Sc - (CS/IT/Mathematics/Statistics)
# 60% throughout in academics, No current backlogs
# 2013 Passout only

Desired Experience : 0 to 1 Years

Technical Skills/Experience/Certification requirements :
# Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
# Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
# Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
# Ability to learn new information quickly and the willingness to do so at all times
# Ability to work flexible hours from time to time to cover for other staff
# Should have understanding of IT Environment and ready to learn new processes and technologies
# Customer Focus
# Teamwork
# Technical Expertise
# Interpersonal Effectiveness
# Concern for Order and Quality
# Knowledge of basic Networking and other technologies
# Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
# Good to have basic understanding of Client Server Architecture, OS
# CCNA/MCP/MSCA Preferred

Soft Skills :
# Excellent communication and conversation skills (Verbal and Written)
# Good documentation skills
# Good working knowledge of MS OFFICE
# Should have good customer handling skills
# Able to handle unforeseen situations
# High level of acceptance
# Can drive HCLs value and its methodology

Job Responsibilities :
# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
# Identify, evaluate and prioritize customer problems and escalations
# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
# Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
# Administer and provide User account provisioning & activities
# Assign work orders / incidents to appropriate support teams and follow up until closure.
# Route problems to internal 2nd and 3rd level IT support staff
# Escalate complex problem to appropriate support specialists
# Routine maintenance updates with other IT staff and business units
# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
# Participate in on-going training and departmental development
# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Hiring Process :
# Grammar Test
# Group Discussion
# Technical Round
# HR Round

Terms & Conditions :
# Willing to sign Service agreement of 1 Year (As applicable)
# Willing to relocate, if required
# Willing to work in 24*7 environment
# CTC of 1.80 L/PA

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : On 26th July 2013 (Friday)

Walk-In Time : 9 AM to 12 Noon Registration (After 12 Noon NO Registration will be entertained)

Walk-In Venue :
SNR Sons College Auditorium,
SNR College Road,
Coimbatore - 641006

Contact Person : HR