(FRESHERS / EXPERIENCED) Walk-In @ 'IBM INDIA' : Technical Support : On 1-6 July 2013 @ Bangalore / Hyderabad

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Company : IBM India PVT LTD

Website  : www.ibm.com

Job Role : IT Helpdesk - Technical Service Representative

Job Category : Helpdesk / Technical Support / Customer Support

Walk-In Location(s) : Bangalore / Hyderabad

Job Location(s) : Bangalore / Hyderabad

Desired Qualification :

Bachelor's Degree/ Diploma
Fluency in Communications Skills (both spoken and written)/ soft skills
Providing Voice, Email and Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.

Desired Experience : 0-4 Years

Job Description :
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills :
 Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
 Browser Support - Internet Explorer
 Strong computer skills required
 Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
 Excellent oral and written communication skills.
 Excellent customer service orientation
 Neutral accent

Desired Skills :
 Ability to identify basic hardware parts and aware of basic hardware concepts
 User level familiarity with at least one e-mail client - Outlook, Notes etc..
 Skilled in commercially standard software applications and major desktop operating systems.
 Awareness of basic networking concepts and technologies.
 Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion :
 Bachelor's Degree/ Diploma
 Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :
Working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS TO BE CARRIED :
1. Original photo id proof (Pan card, Voters Id card or Passport)
3. Updated resume

Note: PLEASE MENTION 'IBM HUMAN RESOURCES TEAM : DEEPAK KUMAR' ON TOP OF YOUR RESUME.

WALK-IN VENUE DETAILS :

Date and Time of Interview : 1st, 2nd, 3rd, 4th, 5th July 2013 : 12 PM to 4 PM only

BANGALORE:

IBM India Pvt. Ltd, 

EGL D Block, Behind Dell, 

Koramangala Inner Ring Road, Bangalore

Or

BANGALORE:
IBM India Pvt. Ltd, G1, 

Ground Floor, Manyatta Tech Park, 

Hebbal Outer Ring Road, Bangalore

Or

HYDERABAD:
IBM India Pvt. Ltd, 3 B, 

MindSpace, HI-Tech City, 

Madhapur, Hyderabad

Date and Time of Interview : 6th July 2013 (Saturday) : 10 AM to 1 PM only

BANGALORE:
IBM India Pvt. Ltd, G1, 

Ground Floor, Manyatta Tech Park, 

Hebbal Outer Ring Road, Bangalore

Or

BANGALORE:
IBM India Pvt. Ltd, SA1, 

Ground Floor, Opp to Jalbhavan, 

Bannerghatta Road, Bangalore

Or

HYDERABAD:
IBM India Pvt. Ltd, 3A, Mindspace, 

Madhapur, Hi-Tech City, Hyderabad