Moxie Software Hiring Freshers @ Bangalore

Company    Moxie Software

Website      www.moxiesoft.com

Eligibility   BE/BTech/MTech

Experience Fresher

Location     Bangalore

Job Role     Trainee Engineer

JOB SUMMARY:

Job Description :

• Accept incoming support requests through phone, chat, and email channels
• Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
• Own and project manage each assigned support case to successful resolution
• Proactively communicate and accurately set customer expectations
• Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
• Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)

Minimum Requirements :

• Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
• Expert listening, problem solving, troubleshooting, communication and mentoring skills.
• Patience is a must in this field
• Ability to manage customers in tough situations.
• Graduate with good academic records

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