Teradata India Private Limited Openings For Freshers For The Post Of Technical Support Specialist In July 2013

Name Of The Company: Teradata India Private Limited

Experience Required: Freshers

Educational Qualification:  BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred.

Job Designation: Technical Support Specialist

Functional Area: IT Software - DBA, Datawarehousing

Type of Industry: IT-Software Services

Required Candidate Skills :

1. Candidates Must Have Excellent Communication Skills
2. Candidates Must Have Good Problem Solving and Analytical Skills
3. Availability to work on non-standard shifts; non-standard work hours/days
4. A BA/BS in Computer Science or equivalent or Technical/Associates degree with Database Administration and UNIX experience is preferred.
5. The ability to read, understand, and communicate complex technical information.
6. The TSS must have the ability to apply factors of effective listening, such as displaying interest, not interrupting when another is speaking, asking appropriate questions and withholding judgments.
7. Ability to express ideas in an organized, articulate, and concise manner.
8. Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.
9. Ability to work with others cooperatively. Ability to support others on the team.

Package Offered : Best in Market

Job Profile :

1. Project manage all resources needed to resolve a customers problem including:
2. collaborating with other analysts and Solution Engineers, as appropriate, develop the Problem Isolation and Solution Creation plans to uncover the root cause and the fix for the problem
3. own the problem resolution process including: identifying and project managing third party suppliers, providing control and follow-up for the resolution activities, and, as appropriate, personally solving the customers problem
4. assess the risks, business impact (including financial) and technical resource impact of the solution alternatives
5. with the Customer, operationalize/socialize the solution including: presenting and gaining agreement for the recommended Problem Isolation Plan, Solution Creation Plan, and the Solution Implementation Plan
6. engage the Customer Account Team if the customer will not accept any proposed resolution to the problem
7. provide feedback to the Solution Engineer or update the rediscovery database
8. evaluate performance and provide feedback for the supplier performance, process improvements, and case documentation
9. Review the Knowledge Base and utilize experience to identify trends, anomalies, and patterns, and communicate results
10. use available systems tools to assess data
11. identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organizational improvements
12. Record information into the system
13. Effectively document problems and solutions and verify and make appropriate corrections to the incident record and customer profile
14. write and/or create technical documents as appropriate
15. Identify processes, products and services areas of improvements and team with other analysts to improve the process
16. Contribute as a team member
17. participate in team meetings and activities
18. participate in objective setting, performance management, reward and recognition programs
19. participate in special projects to continuously improve processes, tools, systems and organization
20. be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business
21. Personal Development
22. participate in planning and implementing personal and career development activities
23. actively develop job related skills

Work Location: Hyderabad

About company:
Teradata (NYSE: TDC) is a global technology leader in enterprise data warehousing, analytic applications, and data warehousing services. Organizations around the world rely on the power of Teradata's award-winning solutions to get a single, integrate

Website: www.teratdata.com

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