Accenture Openings For Freshers For The Post of "Helpdesk Support" at Bangalore In August 2013

Name Of The Company: Accenture

Experience Required: Freshers

Educational Qualification: Bachelor degree or 3 year diploma

Job Designation: Helpdesk Support

Type of Industry: IT-Software Services

Required Candidate Skills :

Minimum Skill Requirement :

• Bachelor degree or 3 year diploma
• Excellent communication skills, with neutral accent
• Excellent written communication skills with email etiquettes
• Fundamental Technical know-how on system trouble shooting

Must Have:

• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Good to Have :

• Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
• Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
• Domestic tech support can be considered post evaluating on Voice and accent of candidate
• BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate

Package Offered : Best in Market

Work Location: Bangalore

About company:
Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

Website: www.accenture.com