IBM(International Business Machines) Conducting Walk-in ForThe Post of IT Help Desk - Service Desk Delivery (SDD) On 2nd, 5th, 6th, 7th, 8th, 10th August 2013 at Bangalore & Hyderabad

Name Of The Company: IBM(International Business Machines)

Experience Required: 0-4yrs

Educational Qualification: Bachelor's Degree/ Diploma

Job Designation: IT Help Desk - Service Desk Delivery (SDD)

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Type of Industry: BPO / Call Centre / ITES

Required Candidate Skills :

1. Bachelor's Degree/ Diploma/ Freshers/ Experienced
2. Fluency in Communications Skills (both spoken and written)/ soft skills

Desired Skills:

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller

Mandatory Skills:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent

Package Offered : Best In The Industry

Eligibility Criteria:

1. Bachelor's Degree/ Diploma/ Freshers/ Experienced
2. Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :

1. working in Rotational shifts is a mandate.
2. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts.
3. Shifts will 24x7 in nature and can vary depending on geographies supported.

Job Profile:

1. Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES

• Updated Resume
• Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original

Work Location: Hyderabad, Bangalore

About company:

IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Website: www.ibm.com

Note : Kindly Ignore if you have attended interview in last 3 months.

Walk-in Interviews On Only weekdays 2nd, 5th, 6th, 7th, 8th August 2013

Timings:- 12pm to 4pm

Venues:
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45

IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore - 71

IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81

Walk-in Only Weekends Saturday 3rd, 10th August 2013

Timings:- 10am to 1pm

Venues :
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81

IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore

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