American Express Openings For The Post Of Customer Service Associate In September 2013 at Gurgaon

Name Of The Company: American Express

Experience Required: 0 to 1 year

Educational Qualification: Any Graduate

Job Designation: Customer Service Associate

Required Candidate Skills :

• Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
• Sound knowledge of Mobile Applications/Operating Systems.
• Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
• Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
• Demonstrated Dependability/Self Motivating Skills.
• Change Management Ability.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently.
• Proven Analytical and Problem Solving with a strong attention to Detail.
• Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Package Offered : Best in Market

Job Profile :

• Provide superior customer experience on calls to American Express Card Members
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
• Deliver to the Employees, Customer and Shareholder metrics as per goals.
• Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
• Adherence to quality and compliance guidelines.
• Ability to take quick decisions and respond to Customer inquiries.

Work Location: Gurgaon

About company:
We're a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.

Website: www.americanexpress.com