HCL Technologies Conducting Off Campus Drive For Freshers 2013 B.Tech, BCA, B.Sc For The Post Of Trainee On 23rd September 2013

Name Of The Company: HCL Technologies Limited

Experience Required: Freshers 2013

Educational Qualification: B.Tech (CS / IT / EEE / ECE / E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics

Job Designation: Fresher Trainee

Functional Area: IT Hardware, Technical Support, Telecom Engineering

Type of Industry: IT-Hardware & Networking

Required Candidate Skills :

1. B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
2. Candidates Must Have 60% throughout in academics.
3. 2013 Pass Out only
4. No current backlogs.
5. Candidates Must Have Excellent communication and conversation skills (Verbal and Written)
6. Candidates Must Have Good documentation skills
7. Candidates Must Have Good working knowledge of MS OFFICE
8. Candidates Should have good customer handling skills
9. Candidates Must Be Able to handle unforeseen situations
10. High level of acceptance
11. Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements :

1. Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
2. Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
3. Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
4. Ability to learn new information quickly and the willingness to do so at all times
5. Ability to work flexible hours from time to time to cover for other staff
6. Should have understanding of IT Environment and ready to learn new processes and technologies
7. Customer Focus
8. Teamwork
9. Technical Expertise
10. Interpersonal Effectiveness
11. Concern for Order and Quality
12. Knowledge of basic Networking and other technologies
13. Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
14. Good to have basic understanding of Client Server Architecture, OS
15. CCNA/MCP/MSCAPreferred

Package Offered : Best In Industry

Job Profile :

1. Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
2. Identify, evaluate and prioritize customer problems and escalations.
3. Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.
4. Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any).
5. Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
6. Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
7. Administer and provide User account provisioning & activities
8. Assign work orders / incidents to appropriate support teams and follow up until closure.
9. Route problems to internal 2nd and 3rd level IT support staff
10. Escalate complex problem to appropriate support specialists
11. Routine maintenance updates with other IT staff and business units
12. Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
13. Participate in on-going training and departmental development
14. Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Work Location: Noida

About company:

HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.

Website: www.hcl.com

Hiring Process:

1. Grammar Test
2. Group Discussion
3. Technical Round
4. HR Round

Terms & Conditions:

1. Willing to sign Service agreement of 1 Year (As applicable)
2. Willing to relocate, if required
3. Willing to work in 24*7 environment
4. CTC of 1.80 L/PA

Walk-in Interviews On 23rd September 2013

Walk-in Time: 9.00 am to 12 pm (after 12 Noon no registration will be entertained)

Interview Venue:
Graphic Era University,
566/6 Bell Road,
Clement Town, Dehradun
Uttarakhand

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