Dell International Services Conducting Walk-ins For Freshers & Exp For the Post of Client Technical Support Associate in November 2013 at Hyderabad

Name Of The Company: Dell International Services

Experience Required: 0 to 2 yrs

Educational Qualification:
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center Experience

Job Designation: Client Technical Support Associate

Functional Area: ITES,BPO,KPO,LPO,Customer Service,Operations

Type of Industry: BPO/Call Centre/ITES

Required Candidate Skills :

• Should be open to work in night shifts in a 24x7 environment.
• Should have excellent communication skills in English.
• Should be open to relocate to Hyderabad.
• 0-30months of relevant technical troubleshooting experience.
• **Candidate should not have more than 30months of international calling experience.

Preferences:
Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
Complex problem solving skills.

Package Offered : Best in Market

Job Description:

• Responds to customer technical problems/issues related to hardware, software and networking via
• E mail/chat and phone.
• Owns customer issues from beginning to resolution (handles in place)
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follows
• Guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their
• Technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dells product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.

Work Location: Hyderabad

About company:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Website: www.dell.co.in

Walk in interviews on Monday to Friday(12 pm to 3pm)

Timings : 12pm to 3pm

Venue:
Dell International Services India Pvt Ltd
Plot No-42
Hitec City Layout
Madhapur-500081

Contact Person: Ellora Dutta

SOURCE