HCL Technologies Ltd Conducting Off Campus For Freshers 2013 BE, B.Tech, B.Sc, BCA For The Post Of Trainee On 19th November 2013

Name Of The Company: HCL Technologies Limited

Experience Required: Freshers 2013

Educational Qualification: B.Tech (CS/ IT /EEE/ ECE/ E&I), BCA, B.Sc -(CS/ IT/ Mathematics/ Statistics)- 2013 Pass Out Only

Job Designation: Trainee

Functional Area: IT Hardware, Technical Support, Telecom Engineering

Type of Industry: IT-Hardware & Networking

Required Candidate Skills:

• 60% throughout in academics, No current backlogs.
• B.Tech(CS/IT/EEE/ECE/E&I),BCA,B.Sc -(CS/IT/Mathematics/Statistics)-2013 Pass Out Only
• Excellent communication and conversation skills (Verbal and Written).
• Good documentation skills.
• Good working knowledge of MS OFFICE.
• Should have good customer handling skills.
• Able to handle unforeseen situations.
• High level of acceptance.
• Can drive HCLs value and its methodology.

Technical Skills / Experience/Certification requirements:

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCA Preferred

Package Offered : Best In Market

Job Description:

• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Work Location: Chennai

Hiring Process:

• Grammar Test
• Group Discussion
• Technical Round
• HR Round

Terms & Conditions:

• Willing to sign Service agreement of 1 Year (As applicable)
• Willing to relocate, if required
• Willing to work in 24*7 environment
• CTC of 1.80 L/PA

About company:
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.

Website: www.hcl.com

Drive Date: 19th November 2013

Walk-in TIME: Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).

Walk-in Venue :
SRR ENGINEERING COLLEGE
OMR ROAD,
PADUR.
CHENNAI - 603 103

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