IBM Off Campus Drive for B.Tech / M.Tech / MBA / MCA 2013 / 2012 Batch On 25th Nov 2013

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Company Name : IBM India

Educational Qualification : B.Tech / M.Tech / MBA / MCA

Experience : Freshers

Job Location : Hyderabad 
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Job Description :

* B.Tech / M.Tech / MBA / MCA are eligible to apply

* 2013 / 2012 Batch Only

* Candidates need to have an 55 % or 5.5 CGPA ( aggregate of all semesters )
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* Percentage aggregate considered only for the highest degree pursued

* Must not have any backlog at the time of IBM process

* Providing voice support to IBM internal end users and external commercial account end users across North America, EMEA & AP

* Handle inbound calls / emails / charts regarding technical issues for end users

* Proficient in network connectivity troubleshooting, TCP / IP, Dial-up, Token Ring, Ethernet, LAN / WAN

* Awareness of basic networking concepts and technologies

* Must have knowledge on Computer Hardware and Networking concepts
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* Ability to identify basic hardware parts and aware of basic hardware concepts

* Understanding of operating systems, Windows 2000 / NT / XP, configuration options and Troubleshooting

* Browser Support - Internet Explorer

* Skilled in commercially standard software applications and major desktop operating systems

* User level familiarity with at least one e-mail client - Outlook, Notes etc* Has technical experience and skills in the areas of problem determination, creativity and analysis

* Ability to meet a set of defined account agent productivity measurements

* Resolve routine customer problem www.pskjobs.com

* Remote Infrastructure support delivery

* Perform problem cause analysis

* Ability to Identify Opportunity and Implement Process Improvements

Mandatory Skills :

* Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN www.pskjobs.com

* Excellent customer service orientation

* Strong computer skills required

* Browser Support - Internet Explorer

* Excellent oral and written communication skills

Desired Skills :
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* Ability to identify basic hardware parts and aware of basic hardware concepts

* Skilled in commercially standard software applications and major desktop operating systems

* Questioning skills /probing skills, as relevant to the issue and level of the caller

* User level familiarity with at least one e-mail client - Outlook, Notes etc

* Awareness of basic networking concepts and technologies

Selection Procedure :

* GD

* Technical Interview

* V&A Test
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Candidates Need to Carry :

* 2 Updated Resume Copies

* 4 Passport Size Photos

* All the mark sheets, Provisional Degree Certificates / Degree Certificates (without fail)
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* Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )

Note : Candidates need to wear formal dress only

Off Campus Drive On : 25th November 2013 @ 8:30 AM

Venue Details :
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Sphoorthy Engineering College, Nadergul Village,
Near Vanasthalipuram, Sagar Road,
Saroornagar Mandal, Hyderabad - 501510
Phone : 08415 201137, 201138

How to Register : ( Last Date to Register : 23rd Nov 2013 )

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