Tech Mahindra Walk-in For Freshers/Exp as Tech-support From 6th to 10th January 2014

Company Name  : Tech Mahindra

Qualification      : Any Graduate

Experience        : 0 - 2 Years

Job Location      : Pune

Job Role           : Tech-support-international Voice Process

Job Description:
* Excellent communication skills in English - both spoken and written & good presentation skills
* Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
* Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
* Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
* Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
* Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
* Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
* Ability to work effectively in a team environment and collaboratively with other departments
* Ability to review and analyze customer needs and provide appropriate client options/solutions
* Ability to manage a demanding workload

Skill Set:
* Excellent communication skills, both oral and written
* Ability to work a flexible schedule
* Basic telecom Knowledge
* Basic Excel Skills

Walk In Date: 6th - 10th  January 2014

Walk In Time: 11 AM - 1 PM

Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune.

Contact Person : Shalki Rana

Note: Candidates are required to carry their CV along with a Photo Id Proof