Amazon Recruitment 2014 | Amazon Walkin Drive For Fresher and Exp in Hyderabad - February 2014

Company Name : Amazon India

Qualification : Any Graduate, Any Post Graduate

Experience : 0 - 5 Year

Job Location : Hyderabad

Job Role : Seller Support Associate 

Job Description:
* The Seller Support Associate acts as the primary interface between Amazon and our business partners.
* The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
* The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
* A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Responsibilities:
* Demonstrates effective, clear and professional written and oral communication.
* Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
* Builds Platform and business knowledge to better serve sellers
* Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
* Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
* Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
* Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
* Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
* Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Desired Profile:
* Should have strong English Communication skills (Both written/Verbal)
* Should be flexible to work in rotational shifts
* Should have the zeal to be a part of a very dynamic business which serves the sellers worldwide.
* Looking for Immediate Joinee's only

Walkin Date: Monday - Friday

Venue: 
Amazon Development Centre India Pvt. Ltd,
Plot No 6, Sy No 64 (Part),
Divyasree Trinity Building,
Madhapur, Hi-Tech City,
Hyderabad 500081.

Website: www.india.amazon.com