IBM (International Business Machines) Conducting Walk-ins For Freshers & Exp For The Post of Technical Support Associate From 8th to 11th April 2014

Name Of The Company: IBM(International Business Machines)

Experience Required: 0-4yrs

Educational Qualification: Bachelor's Degree/ Diploma

Job Designation: Technical Support Asscoicate - Service Desk Delivery (sdd)-voice Proces

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Type of Industry: BPO / Call Centre / ITES

Required Candidate Skills :

• Freshers/ (Experienced up to 4yrs)
• Bachelor's Degree/ Diploma (12+3)
• Fluency in Communications Skills (both spoken and written)/ soft skills
• Excellent Communication skills

Package Offered : Best In The Industry

Job Profile:

• Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
• Understanding of operating systems

Work Location: Hyderabad, Bangalore

About company:

IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Website: www.ibm.com

Note : Kindly Ignore if you have attended interview in last 3 months.

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES

• Updated Resume
• Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original

Interview Date : 8th , 9th, 10th and 11th April 2014

Timings: - 01.00PM to 04.00PM

Venue Details: -
IBM India Private Limited, D1 block , 
Manyata Tech park,
Nagawara Outer ring road , 
Bangalore- 560046

Or

IBM India Pvt Ltd, IBM Tower,
3B, MindSpace, Survey No. 64, 
APIIC Software Layout, 
Madhapur, Hyderabad-560081

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