Job Openings for ITO Svc Delivery Cons II Hewlett-Packard, Hyderabad, India

Experience:

Not Applicable

Job function:

Customer Service, Information Technology

Employment type:

Full-time

Industry:

Computer Hardware, Computer Software, Information Technology and Services

Job description:

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
• Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Escalation Management: identify potential escalations and alert management proactively.
• Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design: Apply HP solutions to meet moderately complex customer and/or trade/HPIT infrastructure needs within area(s) of technical responsibility.
• Quality: Provide continual improvement recommendations/direction setting advice within work team.
• Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.
• Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user’s needs within defined parameters.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for:
• May provide leadership for small customer(s) or provide input for larger customer(s)
• Sub-region or region 

Qualifications: 

Education and Experience Required: 

• Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

Knowledge and Skills Required: 

Typical skills include:

• Understanding of technology in direct responsibility
• (developing) General understanding of related technologies
• Customer Service
• General Project Management
• (developing) Customer/Vendor Management
• (developing) Business Analysis
• (developing) General Financial Management

About this company:

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. As the world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HP, we know that our people and values are the most important elements of this success. We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create.

Apply Here: Link 

Source: Link 

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