Job Openings for Application Support Analyst post in JPMorgan Chase & Co, Hyderabad, India

Experience:

Not Applicable

Job function:

Information Technology

Employment type:

Full-time

Industry:

Banking, Financial Services, Investment Banking

Job description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. 

Corporate Technology and Risk (CTR) purpose is to ensure the security and resiliency of the Firm’s computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally. We accomplish this through strong information security leadership and active collaboration with line of business information risk managers to provide high quality security solutions and services that are focused on improving the Firm's risk posture. IT Risk and Controls: Oversight and governance of IT Risk across the firm including IT Risk posture, IT Risk assessment framework, IT regulatory compliance and IT policies and standards. 

As an Applications Support Analyst, candidate will be responsible for a suite of applications being supported by a team stationed at global locations. 

Candidate will support day to day BAU activities of the team, arrange for appropriate coverage and participate with hands-on troubleshooting on issues. 

Responsibilities include: 

• Provide hands-on production and non-production environment support for critical Applications.
• Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations.
• Performing RCAs for production incidents and preventing reoccurrences.
• Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of production and non-production environments.
• Design and Build tools to enhance the support function.
• Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams.
• Participate in on-call rotation for application support, including weekends and off-hours.
• Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting.
• Create and improve system documentation (Run books, FAQs).
• Produce production metrics and Senior management Scorecards.
• Build and foster relationships across multiple organizations
• Participate in Disaster Recovery events and Major Event Changes
• Ensure infrastructure has adequate capacity and are refreshed on a periodic basis.
• Chair and participate in Project Working Group to improve production stability.
• Drives continuous improvement of services and processes in order to increase platform stability and improved operational efficiencies.
• Lead multiple work streams.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering or related technical field. 
• Experience : 5-7 years of work experience in Applications Support / Infrastructure Support Environment. 

Soft Skills (Essential):

• Excellent interpersonal skills and be able to rapidly understand and retain knowledge of business processes and the technology systems. 
• Customer Service Orientation - build positive working relationships with clients at all times providing realistic information and managing their expectations. 
• Ability to think proactively towards automation and continuous improvements in the environment. 
• Ability to prioritize work load, multi task and react quickly to meet business expectations. 
• Ability to work in a matrix managed organization with strong focus on delivery. 
• Excellent written and verbal communication skills necessary to drive production support meetings and agenda. 
• The candidate should demonstrate thought leadership within a global organization and project himself as strong team player. 
• Proven operator in high pressure, complex environments. Ability to concisely & precisely communicate with all the stakeholder groups. 
• The successful individual will be a recognized self-starter and change enabler who is confident and highly motivated to succeed. 
• Ability to comfortably use and adapt to a number of different technologies to analytically direct the team to resolve complex issues. 
• Ability to take ownership of a myriad of issues and see them through to resolution. 
• Excellent interpersonal skills, team player, with an ability to remain calm under pressure. 

Technical Skills (Essential): 

• Monitoring concepts for varied platforms. 
• C onversant in ITIL Incident, Problem & Change disciplines. 
• Strong working knowledge in UNIX/Linux/Windows, Java, Informatica and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.) 
• UNIX shell scripting and/or Perl 
• Experience with Java technologies Java/J2EE 

Technical Skills (Desirable): 

• Informatica Power Exchange 
• Reporting tool experience in Crystal Reports, Business Objects or Cognos 
• Understanding of MQ, ISS services, Autosys, SSRS, and Qlikview. 
• Experience with system monitoring tools like SSIS or Rabbit MQ. 
• Experience creating automation tools via scripting in both Linux as well as Windows environment.

About this company:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

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