Job Openings for DNOC Application Support in Deloitte, Hyderabad, India

Experience:

Entry level

Job function:

Business Development, General Business, Marketing

Employment type:

Full-time

Industry:

Financial Services, Investment Management, Management Consulting

Job description

• Service Area: USI Technology 
• Service Line/Market Offering: DNOC 
• Work Location: Hyderabad 

The key skills required are as follows: 

• Work experience in IT operations in mid to enterprise size environments 
• Experience in monitoring / managing Application & Server infrastructure 
• Experience in configuration, troubleshooting, and maintenance of with Windows 2008, MS Exchange 2010,IIS, Web Applications, Active Directory, WINS, DHCP, DNS, Lync, SCCM. 
• Knowledge of Load Balancers (F5) , Clustering, SQL Server, Web Logic, SAN, Share Point Portal Server and Windows Share Point Services 
• Knowledge of Unix/AIX , CRM software(Service Desk R11) and monitoring tools like HP SIM, SCOM, Boxtone etc. 
• Experience and understanding of Server Hardware from leading vendors like HP, Dell, IBM etc. 

Monitor firm’s IT Infrastructure for normal operation to minimize or avoid business impacting outages or disruptions. 

• Provide second and third level support to the firm's IT Infrastructure 

• Proactively monitor service desk queue(s) for incidents/problems 

• Own incidents and problems through final resolution 

• Escalate reported outages to appropriate management teams 

• Maintain communication with Console Operations team and Duty Managers regarding incidents/problems 

• Participate in Technical Assistance Calls (TAC) as required 

• Drive actions to maintain optimum performance of applications and systems 

• Initiate and lead Triage Calls with other support channels not physically located in the DNOC to achieve prompt incident and problem resolution 

• Utilize and operate specialized tools to monitor and/or resolve incidents/problems (HPSIM, SCOM, AD, etc…) 

• Work with 3rd party vendors as needed for timely incident/problem resolution procedure 

• Documentation and cross-training of other team members 

• Coordinate with vendors for replacement of faulty system hardware. 

• Test production system after software and hardware maintenance changes; drive swaps, hardware changes, patch applications, etc. 

• Providing application Support and periodic application checks to ensure availability. 

• Maintain staging and production environment readiness and schedule. 

• Conduct staging tests of pre-deployment of applications including testing for hardware/software compatibility. Install hot fixes and patches. 

• Apply approved application, application changes to the production environment during approved maintenance windows, Test production system after software and hardware maintenance changes; drive swaps, hardware changes, patch applications, etc. 

• Identify and apply approved configuration changes required to optimize system performance 

• Work with application teams to lead appropriate corrective actions for events or outages, includes establishing, leading and participating with outage calls. 

• Take corrective actions to restore failed applications per standards. 

• Confirm appropriate security, monitoring and business continuity standards are in place. 

• Produce availability and performance reporting of supported systems, Vendors, Developers, Infrastructure Support, Security, etc. 

• Performs systematic and periodic application checks. 

• Maintain operations and configuration management documentation. 

• Lead team efforts in creating processes and technical solutions that improve product stability 

• Ability to deal with difficult situations and address and team issues with senior leadership. 

• ITIL V3 Service Operations knowledge preferred (Event Management, Incident Management, Change Management, and Problem Management). 

• Well versed with monitoring tools such as Microsoft SCOM, MOM, Solarwinds, Wireshark. 

• Knowledge of ITIL best practices such as Incident Management, Change Management and Problem management 

About Deloitte:

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors and may secure the provision of professional services in their territories through subsidiaries, affiliates, and/or other entities. 

In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte LLP, including: 

• Deloitte & Touche LLP 

• Deloitte Consulting LLP 

• Deloitte Financial Advisory Services LLP 

• Deloitte Tax LLP 

In India, Deloitte LLP has the following indirect subsidiaries: Deloitte & Touche Assurance & Enterprise Risk Services India Private Limited, Deloitte Consulting India Private Limited, Deloitte Financial Advisory Services India Private Limited, Deloitte Tax Services India Private Limited and Deloitte Support Services India Private Limited. These entities, which together are referred to as Deloitte U.S. India offices, primarily render services to their respective US-based parents. 

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit , consulting , financial advisory , risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities. 

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including: 

· Deloitte & Touche LLP

· Deloitte Consulting LLP

· Deloitte Financial Advisory Services LLP

· Deloitte Tax LLP

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