Job Openings for Fraud Specialist in Synchrony Financial, Hyderabad, India

Experience:

Not Applicable

Job function:

Finance

Employment type:

Full-time

Industry:

Financial Services

Job description:

Career Level

Experienced:

Function

Risk Management

Function Segment

Fraud

Location:

India

City:

Hyderabad

Relocation Expenses:

No

Role:

Handle outbound interactions with customers and take appropriate actions as per Standard Operating procedure to process fraud & non-fraud applications.

Essential Responsibilities

• Effectively respond and handle verbal/written inquiries from customers.
• Process fraud and non-fraud applications on outbound calls for PSCC clients while providing fraud
• controls.
• Process credit line increase requests for the customers.
• Validation of address on applications to promote First Call Resolution.
• Re-considering applications for credit approval.
• Processing inquiry suppression and credit denial information requests.
• Deliver on key performance and hygiene metrics—i.e. Productivity, Quality, Compliance, VOC,
• schedule adherence, unscheduled absenteeism.
• Following the required compliance requirements is critical

Qualifications/Requirements:

• Education - Intermediate
• Fresher’s up to 7 years’ experience
• 18 months in SYF and 12 months in the current role
• At least 1 year experience in a voice based call center.
• Outstanding verbal and written communications skills to effectively communicate in challenging environment.
• Flexible to shifts as per business requirements including weekends.
• Ability to work under pressure and meet deadlines.
• Should not be on any formal corrective action.

Desired Characteristics:

• Effective interpersonal skills.
• Strong analytical skills.
• Demonstrated ability to handle confidential material as required.
• Experience in Microsoft Office programs, including Word and Excel.
• Multi-tasking skills with strong attention to detail.

About this company:

Synchrony Financial is one of the premier consumer financial services companies in the United States. Our roots in consumer finance trace back to 1932, and today we are the largest provider of private label credit cards in the United States based on purchase volume and receivables. We provide a range of credit products through programs we have established with a diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations and healthcare service providers to help generate growth for our partners and offer financial flexibility to our customers.  Through our partners’ more than 300,000 locations across the United States and Canada, and their websites and mobile applications, we offer our customers a variety of credit products to finance the purchase of goods and services. Our offerings include private label credit cards, promotional financing and installment lending, loyalty programs and Optimizer+plus branded FDIC-insured savings products through Synchrony Bank.

Apply Here: Link