Job Openings for Associate Customer Support post in CSC - (Apply Online)

Job Description

Job Title:  Associate Customer Support

Requisition ID:  1500TRS

Job Category:  Customer Services

Job Type:  Regular

Primary Location:  INDIA-NOIDA-NOIDA

Schedule:  Full-time

International Travel Required:  Not Required

Employee Status:  Regular

Division:  India - Infrastructure Service

Description

Exp: 0-2 Yrs experience in Desktop and laptop related troubleshooting

Candidates with MCSE Certification will be preferred

Certification in ITIL

Ability to work in 24/7 shift Environment

Experience in working on Remedy.

Experience in Semi tech/ISP troubleshooting.

Excellent Communication Skills

Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.

Validating the closure

Job Profile/Key Responsibilities

• As part of this role, person is required to provide 24X7 support on service desk responsibilities
• Providing L1/1.5 assistance to the client users
• He/she would also need to create incidents from the emails received from the users
• Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
• Provide basic level troubleshooting on Windows 7 and XP machines
• He/she should have experience on desktop and windows application troubleshooting
• He/she would also be required to route unresolvable issues to next level of support
• Working on a leveraged model the resource would need to support more than one account
• Knowledge on MCSE/MCSA will be an added advantage
• He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
• Should possess ITIL lifecycle understanding
• He/she should have working knowledge on Remedy (primarily Incident Management)
• He/she is required to have good communication skills – both verbal and written
• He/she should be able to quantify the impact of application problems. And then should be able to provide solutions

Apply Online Here: 

https://csc.taleo.net/careersection/india/jobdetail.ftl?job=2034680&apstr

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