Job Openings for Desktop Support Engineer post @ CMS IT SERVICES PRIVATE LIMITED, Mumbai (Last date: 29th Feb 2016)

Job Details:

Company Name: CMS IT SERVICES PRIVATE LIMITED

Qualification: Any Graduate, Any Postgraduate

Job Post Name: Desktop Support Engineer

Experience: 0 – 3 yrs

Job Location: Mumbai, Navi Mumbai

Salary: 50,000 – 1,50,000 P.A

Total No of Vacancy: NA

Website: www.cmsitservices.com

Job Description:

• Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; -Updating current infrastructure; Deploying new equipment;
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Record incident resolutions in the Help Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Monitor daily backups.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts

Selection/Interview process:

1. Aptitude Test

2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet

2. HSC/Diploma Marksheet

3. Graduation & Post Graduation all yearsí mark sheets

4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)

5. 2 photographs

6. Resume

Company Profile:

CMS is a Blackstone portfolio company which manages 278Bn+ USD worth Assets Globally and we at CMS Info Systems are focused in delivering emerging technologies for the global customers. Globally Blackstone group companies have more than Six Hundred Thousand (600,000 i.e. 6 Lakh) Employees put together and we at India account for 5000+ of them. Within IT services, CMS Info Systems provides IT Infrastructure and Application Support Services to more than 300 Customers in India including Banks, Corporates and Government Customers. Currently as a part of our Transformation Journey, CMS Info Systems would focus heavily on Microsoft Platform and Emerging Technologies like Mobility, Analytics, Cloud based Solution Framework Development . Unlike conventional Application Services and Support Organization, opportunities for you at CMS would include working with our Global set of Customers on latest Technology Platforms (e.g. Apps Modernisation and Development, SQL Analytic, HTML5, SharePoint 2013, Yammer, Microsoft Azure and other ISV Solutions), working with, leading and growing multi geo location teams. Our development Centres are in Bangalore and Mumbai. Mumbai one being the larger one.