C3i Health Care Connections Hiring for Technical Support on 25th July to 27th July 2016

C3i Health Care Connections Hiring for Technical Support & CSE (Voice Process) 

Walk In at C3i from 25th July 2016 (Monday) to 27th July 2016 (Wednesday) between 12.30 PM to 5.30 PM IST. 

Candidate Checklist: 

• Candidates are requested to bring2 copies of resume 
• A valid photo identity card 
• Copies of all educational and prior experience documents. 

C3i Healthcare Connections, a Division of Telerx 

• 2nd Floor | Orion Block | VBIT (Ascendas) Park | Hi-Tech City | Hyderabad |India | www.c3ihc.com 

Package: 

For Fresher: Free Home Pick & Drop, Annual Bonus 0 to 15% of the CTC 

2, 12,000/- for first six months 

2, 59,000/- after six months (Based on performance) 

3, 07,000/- after the next six months (Based on performance) 

Full Time positions for which the selection would be based on fitment. The selected and confirmed candidates will need to join us on the 22nd of July, 2016 

Job Requirements 

• Excellent verbal and written communication skills 
• Flexibility working in night shifts and rotational shifts. 

Job Summary 

The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk. 

Principal Responsibilities: (Essential Function) 

Call Handling 

• Provide comprehensive support services to support center customers 
• Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc. 
• Take all steps to issues reported to them and resolve or escalate to the appropriate contact. 
• Use all available Knowledge Management Tools during the call 
• Take all necessary steps to ensure customer satisfaction at the end of the call 

Call Logging 

Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components 

Confirm and update customer profile information as needed 

Open Calls 

Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc. 

Knowledge 

• Proactively seek and possess business acumen for all clients supported 
• Maintain technical proficiency in all applications utilized by clients supported 
• Participate in all company organized training events 
• Organize and utilize all support resources provided including emails, documentation, contact lists, etc. 

Job Requirements 

Skills 

Excellent verbal and written communication skills 

Customer Service Skills 

Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications 

For Technical process Basic understanding on: Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts. 

Operating System Knowledge of hardware RAM, HDD, devices. Knowledge of OS Mac or Windows. Control Panel and basic hardware troubleshooting. 

Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills. 

Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario 

Education 

Graduate/ Under Graduate/ Diploma 

Command of English a MUST