Accenture Solutions Pvt Ltd

WALKIN INTERVIEWS FOR TECH SUPPORT /CUSTOMER SUPPORT ON 29TH JULY'17

1 - 5 YearsHyderabad

JOB DESCRIPTION
Job Profile:

Primary responsibility is to support premium customers over email/chat/social media on their subscribed products/services

Key Responsibilities / Activities:

Provide technical support & customer service to customers through Email and Chat requests
Independently identify, troubleshoot, document, categorize and replicate customer problems
Process warranty and replacement requests for products.
Communicate bug fixes and new product enhancements to customers
Report enhancement requests received from customer regarding hardware or application

Skills Requirements

Good knowledge of Hardware/Software & PC support experience (mobile device, Android, e-commerce,
consumer electronics, wireless networking, electronics repair, software/OS troubleshooting etc.)
Minimum 12-36 months of customer service experience in an international process is a must
Openness to work flexible hours as required, including night shifts and holidays
Excellent customer service skills, as previously demonstrated
Excellent verbal, Written, and interpersonal communication skills in English
Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership - go above
and beyond to provide support
Graduates in any discipline are eligible ; must have all original mark sheets & pass certificate
Experience working in a B2C environment preferred,
Looking for Candidates who can join us Immediately.

Venue:

Interview Venue: Accenture, Mantri COSMOS, Mantri Building, Nanakramguda, Financial District, Serilingampally, Hyderabad

Contact Person: Gnaneshwari
Ph No-040-33692432(10am - 7pm)


Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

Keyskills:

Wireless NetworkingChatCustomer ServiceInternational ProcessTechnical SupportCommunication SkillsConsumer ElectronicsInterpersonal CommunicationNew ProductSocial Media
DESIRED CANDIDATE PROFILE

COMPANY PROFILE

Accenture Solutions Pvt Ltd
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functionsâ€"underpinned by the world’s largest delivery networkâ€"Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.