Ernst Young Hiring Freshers & Exp For The Post Of Generalist- Customer Support In August 2013

Name Of The Company: Ernst Young

Experience Required: 0 to 2 years

Educational Qualification: Any Degree[15 years of education]

Job Designation: Generalist- Customer Support

Type of Industry: BPO / Call Centre / ITES

Area of Functionality :ITES, BPO, KPO, LPO, Customer Service, Operations

Required Candidate Skills :

1. Candidate should have 15 years of education, and willing to work in shifts
2. Candidates Must Have Basic technical knowledge of internet and related systems
3. Candidates Must Have Sound knowledge of all level 1 process & support documentation
4. Candidates Must Have Excellent customer service skills
5. Candidates Must Have Good communication skills
6. Proactive
7. Eye for detail and ability to apply knowledge gained when dealing with issues and communicating status clearly to the end user - not just scripted response
8. Ability to analyse an issue, understand the problem, troubleshoot it and ensure that all of the issues are understood and responded to. In addition the generalist should be able to provide the user with other data that may be useful where appropriate.
9. Candidates Must Have Strong troubleshooting skills

Package Offered : Best In The Industry

Work Location: Bangalore

About company:
Ernst & Young's Global Shared Services is a global initiative that provides a broad array of services across the globe. Services include U.S & U.K taxes, Global Finance, Accounting and Reporting, Transfer Pricing, and much more. Ernst & Young GSS is one of the most admired international professional service firms and it invites bright candidates with a promise to provide them opportunities to grow and succeed.

Website: www.ey.com