KANTAR - Walk - In - Interview for AVP – Operations (Women candidates only), Hyderabad, India

Position Title: AVP – Operations (Women candidates only)

Functional reporting into: Vice-President, Operations

Base : Kantar's Global Delivery Centre, Hyderabad

Core Responsibilities

• Lead the team to meet business objectives by developing talent
• Work with seniors/stakeholders to improvise existing and design new processes
• Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
• Monitor and track expenses to plan
• Effective Communication for both internal and external stakeholders providing regular; develop strong working relationship between the team and  onshore business partner
• To show consistent improvement in employee satisfaction & customer survey scores
• Ensure self & team’s Compliance to company’s/ group’s policies & procedures

Operational Responsibilities

• Exercise full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams
• Evaluates teams' performance and make course correction wherever and whenever needed
• Responsible for Manpower planning, resource management to balance workloads
• Recommends new work procedures with broader scope of impact; deals with variable (occasionally complex) issues with substantial potential impact
• Identify training needs for the team, conduct training programs/contribute training material to the training department
• Responsible & accountable for adherence in the team for company/OpCos information system
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
• Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
• Persuades and influences others through strong communication and diplomacy skills; negotiate with both internal & external parties

Key Deliverables

• Meet expense plan
• Pass all Internal and External Audit reviews
• Enhance customer centricity and concept of one team
• Attract, Develop, Asses and Retain the Talent

Shift

Primarily the afternoon shift, but should be flexible in shift timings during business requirements

Education level:

Bachelor’s degree in Engineering/ Commerce/Science or MBA

Desired Skills and Experience:

Experience: 

• 14-16 years of which 8-10 years in Operations working in the BPO, ITES, MR industry
• Very good understanding of business, technology & operations
• Leading and managing large teams(50++) for 3-5 years; track record of building teams, managing employee aspirations, people engagement, delivery compliance, execution excellence
• Competence in mentoring and coaching employees, proficiency in driving superior quality along with experience in process mapping, business transition and capability development.

Skills: 

• People and Process Management skills, excellent interpersonal skills
• Leadership skills; strong communication and presentation/public speaking skills
• Team building - Ability to manage diverse teams, good at conflict management
• Execution skills: Quick thinker who can take strategic decisions to implement, has ability to prioritize; is analytical in thinking and has attention to detail
• Ability to handle pressure and work under tight timelines
• Positive attitude; should be able to take feedback positively and work on them to improve
• Flexibility to adjust to the changing work environment and needs to the team

Please send your updated CV to khushal.khajuria@kantar.com

About this company

Global Operations at Kantar

Technical expertise | data management | innovation | high quality research services

Global Operations is a specialist function within Kantar, the data investment management division of WPP, a FTSE 100 and NASDAQ listed company. Kantar is one of the world's largest insight, information and consultancy groups, employing over 28,500 employees.

The goal of the operations function is to create world class operational solutions that meet the client need for faster turnaround, reduced costs, global consistency and data quality when buying market research. We are active in the areas of data collection software, data processing platforms, end to end solutions, and workflow & estimation tools. We are leaders in mobile market research and product ionise new research techniques such as virtual reality and facial coding.

The operations function comprises technical experts across India, UK, North America and Amsterdam. Our high performing Global Delivery Centre in India employs over 1000 staff and offers a full range of research services to Kantar's research businesses, including: scripting, coding, data processing, project management, charting, report writing, marketing science and media intelligence.

The Global Delivery Centre provides services to internal partners from 3 locations in India - Gurgaon, Pune and Hyderabad. At Kantar, we believe in creating a workplace which allows employees to grow professionally and build a rewarding, satisfying career. These include a structured career development path, a healthy work life balance and world class facilities