Job Openings - User Policy Implementation Specialist, Product Quality Operations, Google - Hyderabad, India

Experience:

Not Applicable

Job function:

Customer Service, Consulting, Information Technology

Employment type:

Full-time

Industry:

Information Services, Internet

Job description:

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Product Quality Operations team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you're a big-picture thinker and strategic leader. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

Responsibilities:

• Review and view high-volumes of objectionable content.
• Provide first-level policy escalation reviews/investigations raised.
• Conceive, launch, and deliver new programs including trainings and manage policy changes to drive efficiency into operations, reduce costs, and improve accuracy.
• Drive the development and advancement of metrics analysis and data visualization (e.g. dashboards) to drive policy process optimizations.
• Collaborate on project tracking related to strategic policy initiatives around large-scale change-management initiatives.

Minimum qualifications:

• BA/BS degree in Engineering or Sciences, or equivalent practical experience.
• 2 years of experience in Project Management.
• 
  

Preferred qualifications:

• Experience managing operational queue escalations and closures.
• Experience building dashboards and managing team operations against major/priority programs. Proficiency in database querying.
• Experience driving decisions based on principled, rational guidelines; comfortable with grey-area challenges and outcomes. Strong track record of exercising sound judgment in the absence of direction.
• Ability to handle direct management of tight deadlines and Service Level Agreements (SLAs).
• Familiarity with fraud, spam, abuse, Internet-based product policies and enforcement operations.
• Excellent written and verbal communication skills along with strong training skills.

Area:

At Google we work hard to earn our users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. We defend Google's integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The PQO team reduces risk and protects the experience of our users and business partners in more than 40 languages and across Google's expanding base of products. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry wide solutions. PQO team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

Product & Customer Support: 

• Turn product innovations into client solutions.
• Learn more about our Product & Customer Support teams 

Hyderabad 

At our India headquarters in Google Hyderabad, we do it all. Whether building world-changing products or shaping the world of advertising, Hyderabad Google's are critical players in our engineering and sales efforts around the globe.

Learn more about our Hyderabad office

About this company:

Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success. We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate about their lives as they are about their work.

Apply Here: Link

Source: Link

.