NCR Corporation - Customer Engineer Jobs, All India (Last date: 31 Oct 2016)

Description:

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Job Description 

Customer Engineer 

Description

Position Summary

Position name: Customer Engineer 1

Planning organization: Worldwide Customer Services

Planning sub-organization (optional):

Headcount function: Customer Engineering

Headcount sub-function: Customer Engineering

Title Reports to: Territory Manager 

Position Description

The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload

The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA). 

Education and Experience

Education

• College degree or certificate in electronics or computer technology is preferred.

Training

Acceptable advanced training may consist of:

• One year of College level courses, equivalent military training, or training in electronics or computer technology.

• One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.

• A+ Certification

Experience Preferred

• Job-related experience in electronic or electromechanical devices preferred, but not required

• Previous experience as an electronics bench or rework technician

Key Areas of Responsibility

Customer Relations/Customer Satisfaction

• Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).

• Responsible for ownership of all customer issues/needs that are voiced or observed and acts a

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.   NCR is not responsible for any fees or charges associated with unsolicited resumes.

Qualifications

College degree or certificate in electronics or computer technology is preferred

Job: Customer Engineering

Primary Location: South Asia Pacific (SAPAC)-India

Schedule: Full-time

Apply Here: Link